Job Description:

Customer Service Advisor 

Looking for your next customer service opportunity?

We're recruiting on behalf of a well-established, premium service provider for an experienced Customer Service Advisor to join their friendly and supportive team based in Earlsfield.

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy solving problems, this could be the perfect opportunity for you.

Responsibilities:

• Be the first point of contact for customers via phone and email, delivering a professional and friendly service.
• Take ownership of customer enquiries, resolving issues efficiently and ensuring every interaction ends with a positive outcome.
• Manage engineers' diaries and installation schedules using an electronic booking system.
• Accurately update customer information and job details across scheduling and account management systems.
• Liaise with internal departments to ensure engineers have everything they need to complete installations successfully.
• Identify process improvements and help drive operational efficiency while maintaining excellent customer satisfaction.

What we're looking for:

• Previous experience in a Customer Service or Call Centre environment.
• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Strong organisational skills with the ability to multitask.
• Experience using Zendesk, FSM, or similar CRM/scheduling systems is desirable but not essential.

This is a Monday to Friday position working alternating shift patterns between 8:30am-5pm & 9am-5:30pm.

To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us.

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures