Job Description:

Customer Services

Member Services & Support Officer

We are looking for people to join our friendly team. Our client is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours: Thirty-eight hours per week 

Period: Permanent, 3-month probation period. 

Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. 

Reports to: Operations Manager - Member Services 

Main purpose and scope of the Member Services Officer 

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner. 

Main duties & responsibilities 

The main areas of the job will be to: 

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer 

• Administrative or clerical experience- Essential
• Customer service experience-Essential 
• Experience of using a range of ICT efficiently-Essential 

Competencies 

• A friendly and outgoing manner with an ability to make a good first impression-Essential
• Proven skills in accurate record keeping & policy adherence-Essential 
• Good self-organisational skills-Desirable 
• Works well in teams-Essential 
• Good verbal and written communications skills in English - Essential 

Other 

• Flexible with respect to working hours and tasks-Essential
• A knowledge and understanding of the credit union movement-Desirable 
• A commitment to the aims and objectives of the credit union movement-Desirable 

To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.