Job Description:

Account Manager
City of London
£80,000 per annum

Brand new opportunity for an experienced Account Manager (Building Services) to join a market-leading building services company, managing a prestigious portfolio of commercial properties across the City of London.
This is an excellent opportunity for an experienced building services professional looking to take full ownership of a high-value account, develop their leadership skills and play a key role in the continued growth and success of the business.

As Account Manager, you will have overall responsibility for the operational and commercial performance of the account, including P&L, WIPs, client relationships, engineering teams, subcontractors, compliance, KPIs and SLAs. You will also identify and develop opportunities for additional works and projects across the portfolio.

Account Manager (Building Services) Duties:

• Take overall responsibility for the delivery of planned and reactive maintenance across a portfolio of prestigious commercial properties within the City of London.
• Oversee all assets and maintenance activities through the client’s CAFM system, ensuring delivery is aligned with the agreed maintenance strategy.
• Manage and develop a high-performing engineering and FM team, providing leadership, direction and support.
• Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact for operational and service-related matters.
• Manage the account’s Profit & Loss (P&L), budgets, WIPs and commercial performance.
• Analyse PPM schedules, asset data and service performance to identify efficiencies, cost savings and opportunities for contract growth.
• Identify, scope and deliver additional works, projects and enhanced service opportunities.
• Ensure full statutory, regulatory and contractual compliance across all FM operations.
• Coordinate statutory inspections and ensure all actions are completed within agreed timescales.
• Manage subcontractors and specialist contractors to ensure high-quality service delivery.
• Monitor and maintain agreed KPIs and SLAs, ensuring consistent service performance.
• Investigate service failures and implement effective, sustainable corrective actions.
• Ensure internal audits are completed in line with company policies and standards.
• Produce and review operational and commercial reports for both the client and senior management.
• Drive continuous improvement across the account, identifying opportunities to improve service delivery, efficiency and profitability.

Account Manager (Building Services) Requirements:

• Qualified in electrical engineering, electrical installations or mechanical engineering — C&G, NVQ, EAL or equivalent.
• Minimum 3 years' management experience within commercial building services/facilities management.
• Strong technical building services background.
• Proven experience managing commercial properties and engineering teams.
• Excellent client-facing and stakeholder management skills.
• Strong commercial awareness with experience managing P&L and budgets.
• Experience managing subcontractors and supply-chain partners.
• Proven ability to lead, motivate and develop engineering teams.
• Experience working to contractual KPIs and SLAs.
• Strong communication, organisational and problem-solving skills.

Salary & Package:

• £80,000 per annum
• Monday to Friday, 8am – 5pm
• Private health & dental care
• Company pension scheme
• 25 days annual leave + bank holidays
• Internal progression opportunities
• Additional training and professional development

If you're an experienced Account Manager / Contract Manager within commercial building services looking for an £80,000 opportunity managing a prestigious portfolio across the City of London, apply today!