Job Description:

The Opportunity
We are looking for a personable and commercially driven Travel Sales Executive to join a friendly and successful travel sales team based in Richmond.

You will combine excellent customer service with strong sales skills and destination knowledge to help guests find and book their perfect holiday. This is an ideal opportunity for someone who enjoys building relationships, delivering a highly personalised service and working towards individual and team targets.
You will need to be organised, accurate and confident working in a busy environment while managing multiple enquiries and systems. Previous knowledge of at least one of the company’s destinations would be a distinct advantage.

Key Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels
• Understand each guest’s individual requirements and recommend suitable holidays
• Use destination and product knowledge to provide informed, personalised advice
• Manage enquiries from initial contact through to booking
• Build strong relationships with guests and deliver an exceptional customer experience
• Identify sales opportunities and confidently convert enquiries into bookings
• Work towards individual and team sales targets
• Accurately record customer and booking information across multiple systems
• Maintain a high level of attention to detail throughout the booking process
• Keep up to date with destinations, properties, products and travel information
• Work collaboratively with colleagues to support the wider sales team

Skills and Experience

• A solid sales background with a strong focus on customer service
• A proven ability to work towards and achieve sales targets
• Strong commercial awareness and a natural drive to secure business
• Excellent organisational and time-management skills
• Impeccable attention to detail
• The ability to remain calm and effective under pressure
• Confidence using several systems simultaneously
• Clear and professional verbal and written communication skills
• A high standard of English grammar and spelling
• Knowledge of at least one relevant travel destination would be advantageous
• Previous experience within travel, tourism or luxury hospitality would be beneficial
• A valid passport and the ability to travel internationally during spring and autumn
• A full driving licence would be useful but is not essential

Benefits

• Hybrid working, with attendance at the Richmond office every Monday and one other agreed day
• Company pension scheme with Royal London after three months’ service
• 25 days’ annual leave, increasing to 28 days with length of service
• Bank Holidays in addition to annual leave
• Generous holiday concessions after six months’ service
• Friends and family discounts on Simpson Travel holidays
• Educational trips to experience and understand the company’s destinations
• Complimentary annual worldwide travel insurance, excluding skiing
• Cycle to Work Scheme
• Employee Assistance Programme