Job Description:

Hours: Monday - Friday 7:30am - 5:30pm, Alternate Saturdays 6:30am - 3:30pm

About The Role:

Join a well-established, family-owned builders’ merchant, based in Willesden. We're looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of this busy trade counter.

Benefits:

• Perkbox – 24/7 discounts, wellbeing support, online GP access & more
• Company Pension Scheme
• Group Life Assurance (up to 3x salary, subject to service)
• Staff Discount on all products
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 23 days annual leave + bank holidays + your birthday off

Responsibilities:

• Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries promptly and communicate effectively with both customers and team members.
• Process customer orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.

Requirements:

• Proven experience in delivering exceptional customer service
• A ‘can do’ attitude
•  Strong knowledge of hardware products and building materials
• Good communication skills with a confident, customer-first approach
• A team player who thrives in a busy, fast-paced environment
• Ability to manage tasks efficiently and remain motivated under pressure