Job Description:

Shared Ownership Coordinator

Up to £30,000

Fully Remote

Monday – Friday, 9:00am – 5:30pm

The Opportunity

We are currently recruiting for an experiencedShared Ownership Coordinator to join a busy housing and property management team.

This is a customer-focused role where you will be responsible for managing enquiries and progressing shared ownership transactions, guiding customers through key processes including staircasing, resales, transfers of equity, remortgages and lease extensions.

You will act as a key point of contact for shared owners, solicitors, estate agents and other external partners, ensuring transactions progress smoothly, deadlines are met and customers receive an excellent level of service.

The successful candidate will have previous experience within shared ownership, leasehold management, property sales or a housing-related environment, alongside a good understanding of the shared ownership sales process.

Key Responsibilities

• Act as the main point of contact for shared ownership customers, responding to enquiries professionally and efficiently.
• Manage and progress shared ownership transactions, including resales, staircasing, transfers of equity, remortgages and lease extensions.
• Coordinate transactions from initial enquiry through to completion, ensuring all parties are kept informed.
• Liaise with solicitors, estate agents, financial advisers, internal teams and external partners to ensure smooth progression of cases.
• Maintain accurate records of transactions, enquiries and customer interactions, updating internal systems and trackers.
• Ensure compliance with lease requirements, S106 agreements and relevant shared ownership procedures.
• Provide regular updates to clients on transaction progress, performance and service delivery.
• Support wider administrative duties, document control and process improvements.
• Contribute to maintaining service standards and meeting agreed KPIs.

Skills & Experience Required

• Previous experience in shared ownership, leasehold, property sales or a housing-related role.
• Good understanding of shared ownership transactions, particularly resales and staircasing.
• Awareness of other transaction types, including transfers of equity, remortgages and lease extensions.
• Excellent customer service and communication skills, with the ability to deal confidently with customers and external stakeholders.
• Strong organisational skills and the ability to manage multiple transactions simultaneously.
• Excellent attention to detail and accuracy when handling documentation and maintaining records.
• A proactive approach, with the ability to manage workloads and progress cases independently.