Job Description:

Service Manager / Senior Air Conditioning Service Engineer

Salary: Excellent Salary (Depending on Experience) + Performance Bonus + Company Vehicle + Phone + Laptop + Pension + Ongoing Training

Location: Croydon (Hybrid - Approximately 20% Office / 80% Field Across London & Home Counties)

Full Time | Permanent

A fantastic opportunity has become available for a Service Manager / Senior Air Conditioning Service Engineer looking to play a key role within a growing HVAC business. This Service Manager / Senior Air Conditioning Service Engineer position offers genuine long-term career progression, with the chance to build and develop a dedicated service department. Whether you are already an experienced Service Manager / Senior Air Conditioning Service Engineer or a Senior Engineer ready to move into management, this role offers the autonomy to make a real impact. The successful Service Manager / Senior Air Conditioning Service Engineer will work closely with the directors to shape the future of the service division.

About the Company

Established in Italy during the 1970s, this business has built an excellent reputation for manufacturing high-quality, energy-efficient air conditioning systems. Its innovative product range includes water-condensed air conditioning solutions that eliminate the need for external units, making them ideal for buildings with planning restrictions, listed properties and developments where aesthetics are important.

The UK operation continues to grow, providing technical support, installation expertise and aftersales service throughout London and the Home Counties. With increasing demand for maintenance and service contracts, the business is now investing in the development of its own dedicated Service Department.

Why Join?

This is far more than a standard management role. You will have the opportunity to establish processes, influence business decisions and build a department from the ground up. You'll work directly alongside the directors, helping to shape the future direction of the business while remaining involved in the technical side of the role.

The position offers an excellent balance of management and hands-on engineering, with approximately 20% office-based work from Croydon and 80% spent supporting customers across London and the Home Counties.

The Role

Reporting directly to the directors, you will oversee the development and day-to-day running of the service department while maintaining high technical standards and excellent customer service.

Your responsibilities will include:

• Developing and growing the Service & Maintenance Department
• Creating service procedures, systems and operational processes
• Managing planned preventative maintenance contracts
• Coordinating reactive breakdowns, repairs and fault finding
• Scheduling engineers and managing workloads
• Providing technical support and assistance on complex service issues
• Recruiting, mentoring and developing engineers as the department grows
• Building long-term relationships with customers
• Preparing maintenance quotations and remedial work proposals
• Identifying opportunities to grow recurring maintenance revenue
• Monitoring departmental performance and KPIs
• Ensuring compliance with F-Gas regulations and Health & Safety requirements
• Carrying out site visits across London and the Home Counties where required

About You

To be successful in this role, you will ideally have:

• Proven experience as an Air Conditioning Service Engineer
• Strong fault-finding and diagnostic skills
• Experience working on split, multi-split, VRF and VRV systems
• F-Gas Category 1 Certification
• Excellent customer-facing and communication skills
• Strong organisational skills with the ability to prioritise workloads
• A full UK Driving Licence

Previous experience managing engineers, service contracts or maintenance schedules would be highly advantageous, although experienced Senior Engineers looking to progress into management are encouraged to apply.

Salary & Benefits

• Excellent salary depending on experience
• Performance-related bonus
• Company vehicle or vehicle allowance
• Mobile phone and laptop
• Pension scheme
• Manufacturer and technical training
• Management development opportunities
• Genuine long-term career progression
• Opportunity to build and lead a new service department
• Hybrid working with approximately 20% office and 80% field-based

If you're looking for an opportunity where you can influence the future of a growing service division while remaining close to the technical side of the industry, this could be the ideal next step in your career.

Contact Mark at Up Front Recruitment for more information.