Job Description:

Senior User Researcher – Digital & Data Services (Contract)
Location: London – Hybrid (2 days per week onsite)
Duration: Initial 6-month contract
Rate: Circa £650 PD (Inside IR35)

Overview
An excellent opportunity has arisen for an experienced Senior User Researcher to join a major UK health and life sciences initiative, supporting the development of a large-scale digital and data platform.

This is an exciting opportunity to contribute to a greenfield programme transforming how researchers and organisations discover, access and use complex health data securely, ultimately supporting innovation and improved patient outcomes.

Working within a multidisciplinary technology team, you will help ensure user research informs product strategy, service design and the development of intuitive, accessible digital services. The role covers the full product lifecycle, from early-stage discovery and exploratory research through to usability testing and continuous improvement.

Role & Responsibilities

• Plan and conduct user research across the digital product lifecycle, from discovery through to delivery.
• Lead exploratory research to understand user needs, behaviours and challenges.
• Design and deliver usability testing across digital products, prototypes and user journeys.
• Apply qualitative and quantitative research methodologies to gather meaningful insights.
• Collaborate with Product Managers, Service Designers, UX/UI Designers and Engineering teams.
• Research end-to-end user journeys, including discovering, requesting and accessing data services.
• Translate research findings into actionable recommendations that influence product and design decisions.
• Support the development of accessible, intuitive and user-centred digital services.
• Present research findings and recommendations to key stakeholders.

Skills & Experience

• Proven experience as a User Researcher or Senior User Researcher within digital product or service environments.
• Strong experience conducting early-stage discovery research and usability testing.
• Experience applying a range of qualitative and quantitative research methodologies.
• Experience researching complex digital platforms, data services or technical products would be advantageous.
• Ability to independently plan, conduct and communicate research activities.
• Strong stakeholder engagement skills and experience working within Agile, multidisciplinary teams.
• Experience translating research insights into practical product improvements.
• Government, public sector, healthcare or research experience would be beneficial but is not essential.