Job Description:

London | Financial Services | Hybrid Working

We're looking for an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation.

This is an excellent opportunity for a Desktop, EUC or Endpoint Engineer who enjoys solving complex technical challenges and wants to work in an environment where engineering, automation and service improvement are valued just as highly as operational support.

Rather than simply resolving tickets and moving on, you'll be encouraged to investigate root causes, work closely with other technology teams and help deliver long-term improvements that enhance the end-user experience across the organisation.

You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services.

Responsibilities will include:

• Providing hands-on EUC, Desktop and TechBar support
• Troubleshooting complex Windows, hardware and software issues
• Supporting enterprise endpoint management technologies, including SCCM and modern management platforms
• Managing device builds, imaging, deployments and endpoint configuration
• Supporting Citrix and virtual desktop environments
• Investigating recurring incidents and identifying root causes
• Working with infrastructure and engineering teams to deliver permanent solutions
• Driving continuous service improvement initiatives
• Identifying opportunities for automation and process optimisation
• Maintaining high levels of customer satisfaction within a fast-paced enterprise environment
• Sharing technical expertise and supporting the development of colleagues across the team

We're keen to speak with candidates who have experience across several of the following areas:

• Desktop Engineering or EUC Support
• Windows 10 / Windows 11
• SCCM / MECM
• Microsoft Intune
• Endpoint Management
• Citrix Virtual Apps & Desktops
• VDI Technologies
• ServiceNow
• Software Deployment & Packaging
• Device Imaging & Build Management
• Incident & Problem Management
• PowerShell
• Root Cause Analysis
• Automation & Continuous Improvement

Experience within a large enterprise or financial services environment would be advantageous but is not essential.

We're interested in engineers who are naturally curious and enjoy understanding how things work.

People who ask:

• Why did this happen?
• How can we prevent it happening again?
• Can this be automated?
• How can we improve the employee experience?

You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes.

GCS is acting as an Employment Business in relation to this vacancy.