Job Description:

Job Title: School Welfare & Administration Officer

Company: Complete Classroom Services
Location: Ealing
Salary: £17–£21 Per Hour (Dependent on Experience)
Hours: 8:00am–4:00pm
Contract: Temporary/Permanent | Term Time Only
Start Date: As Soon As Possible
Reporting to: Designated Safeguarding Lead (DSL) / Senior Leadership Team

About the Role

Complete Classroom Services is seeking are seeking a dedicated School Welfare Administrator to join our educational institution’s administrative team. This vital role involves overseeing student welfare services, supporting the well-being of pupils, and ensuring the smooth operation of welfare-related activities within the school environment.

The ideal candidate will possess strong organizational skills, a compassionate approach, and experience in educational settings, particularly with teaching or student support functions. This position offers an opportunity to contribute significantly to creating a safe, inclusive, and supportive learning atmosphere for all students.

The role requires an individual who is professional, approachable, highly organised, and able to work confidently in a busy school environment.

Key Responsibilities

School Welfare & Safeguarding

• Act as a key point of contact for pupils, parents/carers, staff, and visitors regarding welfare and pastoral matters.
• Support the Designated Safeguarding Lead with safeguarding and child protection procedures.
• Record, monitor, and appropriately escalate welfare and safeguarding concerns in line with school policies.
• Support pupils with welfare, wellbeing, and pastoral needs.
• Liaise with parents/carers and relevant professionals regarding pupil welfare.
• Support multi-agency working with external professionals and services where required.
• Promote a safe, inclusive, and positive school environment.
• Raise safeguarding, welfare, or health and safety concerns promptly with the appropriate member of staff.

Attendance & Pupil Support

• Monitor daily pupil attendance and punctuality.
• Follow up on pupil absences and communicate with parents/carers where appropriate.
• Maintain accurate attendance and welfare records.
• Identify attendance concerns and report them to relevant staff.
• Support the school in improving attendance and reducing persistent absence.
• Work collaboratively with the Senior Leadership Team and Attendance Officer to support positive pupil outcomes.

Administration

• Provide effective administrative support to the school and Senior Leadership Team.
• Maintain accurate and confidential pupil, welfare, attendance, and safeguarding records.
• Manage correspondence, telephone calls, emails, and communication with parents/carers and external agencies.
• Assist with the organisation of meetings, appointments, and school activities.
• Use school IT systems and Microsoft Office effectively.
• Prepare reports, records, and documentation as required.
• Support general school office and administrative duties as reasonably required.

Health & Safety / First Aid

Hold a valid First Aid qualification.

Provide appropriate first aid support to pupils and staff within the scope of your training.

Follow school health and safety procedures and relevant legislation.

Maintain accurate records of first aid incidents where required.Ensure safeguarding and pupil protection remain a priority at all times.

Raise any health, safety, or welfare concerns promptly.

General Duties

Carry out all duties in accordance with school policies and procedures.

Maintain confidentiality and handle sensitive information appropriately.

Participate in staff meetings, training, performance management, and professional development.

Support whole-school initiatives and contribute positively to the school community.

Undertake additional duties appropriate to the role as reasonably requested by the Senior Leadership Team.

Essential Requirements

The successful applicant should:

Have a valid First Aid qualification.

Have a DBS registered on the Update Service.

Be available to start as soon as possible.

Have experience working with children and/or within a school, education, welfare, pastoral, or administrative environment.

Have a good understanding of safeguarding and child protection.

Be confident communicating with pupils, parents/carers, staff, and external professionals.

Have excellent organisational and administrative skills.

Be able to maintain accurate and confidential records.

Be reliable, professional, approachable, and proactive.

Have good IT and communication skills.

Be able to work effectively as part of a wider school team.

Desirable

Previous experience in a school welfare, pastoral, attendance, safeguarding, or administrative role.

Knowledge of school attendance procedures.

Experience of working with external agencies and supporting families.

Relevant safeguarding or child protection training.

Experience working within a busy school or education setting.

Why Join Complete Classroom Services?

Competitive hourly rate of £17–£21 per hour, dependent on experience.

Term-time-only working pattern.

Flexible working hours, typically 8:00am–4:00pm.

Opportunity to make a meaningful impact on pupil welfare, safeguarding, attendance, and family engagement.

Supportive leadership and professional development opportunities.

Potential for temporary or permanent employment.

How to Apply

If you are an experienced, caring, and organised professional who is passionate about supporting children and contributing to a positive school environment, we would love to hear from you.

Please apply for role with your updated CV.