Job Description:

Duties and Responsibilities:

• Reports to the Branch Registered Manager.
• Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements.
• To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated.
• Ensure all support plans and risk assessments are person centered and reviewed regularly.
• Ensure all supervisions and spot checks are completed and up to date.
• Ensure rotas are covered, and cover shifts if there is no other alternative.
• Participate in the On Call of the service, including holding a work phone.
• To provide ‘hands on’ care and support as and when required
• Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer.
• Communicating effectively internally and externally in writing.
• To ensure that all necessary computerised and manual records are up to date and compliant.
• Implementation of complaints procedure.
• Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies.
• Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents’ Committee at the scheme.
• Preparation of regular company reports as needed.
• Ensure training needs of all staff working in the scheme are communicated to the training team effectively.
• Ensuring to maintain the training Matrix, both E-learning and face to face.
• Ensuring all staff who are outstanding training or due to expire is communicated to the training team and put onto the training diary.
• To undertake regular risk assessments, staff spot checks, and reviews with customers
• To attend relevant training as and when required
• Ensuring information is up to date, maintaining Health and Safety records and provide practical and emotional support to all staff and customers when required.
• Ensure all folders maintained in the office are up to date and compliant, I.E the complaint folder, incident forms and time sheets etc.
• Assist in the recruitment process by conducting initial enquiries, interview and gathering of documents etc.
• Manage and assist the senior support workers with medication and medication returns
• Audits of Mar charts and Log sheets
• Assisting Employee’s with their Training, I.E online courses and completion of the care certificate booklet.

Personal Attributes:

• Reliable and hard working
• Flexible and good time management
• Ability to show warmth and compassion
• Ability to build and maintain rapports
• Ability to cope well under pressure
• Ability to cope with change in a fast paced environment

Qualifications:

• Knowledge of service provision in the care profession
• Effective in all forms of communication
• Experience of working with a customer focused business
• Confident in decision making
• To have or be working towards a diploma level in Health and Social Care or equivalent
• Experience of working in a care or residential setting with suitable length of experience and qualification.
• Completed the Care Certificate

Key Competencies:

• To be able to plan, allocate and evaluate the workload of all staff.
• To understand and implement legislation and regulations relevant to care and support staff and user groups.
• To be able to maintain and communicate administrative systems.
• To be able to select and effectively supervise all care staff working in sheltered accommodation.
• To be able to arrange the implementation of induction and other relevant training programs, and to identify and communicate on-going training needs.
• To be able to establish and maintain effective positive working relationships.
• To be able to maintain good assessment and review procedures within a re-abling framework which become the foundation for appropriate care and support plans for all customers living in the Extra Care Scheme.
• To be able to ensure that appropriate kinds of re-abling interventions take place to meet the customer’s needs and requirements.
• To liaise with other agencies involved with the Extra Care Scheme and with the residents to ensure the provision of integrated services.
• To have a good working knowledge of Health and Safety and confident in its communication.