Job Description:

Sales Operations Executive

This is a fantastic opportunity for a Sales Operations Executive / Senior Sales Administrator with 3+ years’ experience in sales support, sales operations or client services and experience within an MSP, software reseller or technology provider.

The Sales Operations Executive is responsible for supporting the sales and operations functions through efficient management of quotations, orders, renewals, vendor relationships, customer communications, export administration and operational processes.

The role acts as a central coordination point between customers, account managers, vendors, distributors, logistics providers and internal teams to ensure exceptional customer service and operational excellence.

The Sales Operations Executive will support the full customer lifecycle, from quotation and procurement through to delivery, renewals, licensing and returns management. The role requires strong organisational skills, attention to detail, commercial awareness and the ability to manage multiple priorities in a fast-paced technology environment.

Salary: £35,000 - £40,000

Location: New Malden KT3 - Hybrid / 3 Days Office Based

Ideal Candidate

• 3+ years’ experience in sales support, sales operations or client services.
• Experience within an MSP, software reseller or technology provider.
• Strong commercial awareness.
• Experience managing quotations, orders and renewals.
• Excellent customer service skills.
• Strong organisational and administration skills.
• Experience with vendor relationships and pricing negotiations.
• Knowledge of software licensing would be advantageous.
• Knowledge of exports and international shipping would be advantageous.
• Knowledge of ISO 27001 and 900 would be advantageous.

Key Responsibilities:

Sales Operations & Customer Support

• Prepare customer quotations and proposals.
• Convert quotations into sales orders and purchase orders.
• Support Account Managers with pricing and vendor sourcing.
• Maintain accurate customer and opportunity records within CRM and ERP systems.
• Process customer orders accurately and efficiently.
• Provide proactive updates to customers throughout the order lifecycle.
• Assist with customer onboarding activities.
• Manage departmental inboxes and customer enquiries.
• Book, manage and conduct regular business and service reviews with clients to assess satisfaction, identify improvement areas, and explore new opportunities.
• Complete Due Diligence Security questionnaires.

Renewals & Licensing

• Manage software and service renewals.
• Ensure renewal quotations are issued at 90 days before expiry.

Vendor & Supplier Management

• Build relationships with vendors and distributors.
• Source competitive pricing and availability.
• Negotiate commercial terms where appropriate.

Export & Logistics Administration

• Prepare export documentation.
• Manage duty calculations and landed cost estimates.

Returns & RMA Management

• Manage customer return requests.
• Coordinate RMA processes with vendors.

Reporting & Systems

• Produce sales and operational reports.

Systems Experience with:

Microsoft Dynamics

Business Central

CRM systems and ERP systems

Excel

Power BI