Job Description:

We are looking for a Reservations and Cruise Consultants to join a fun, friendly team in Southwest London. You will be responsible for delivering high-quality sales and service support via inbound and outbound calls.

The Job:

• Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
• Handle customer enquiries efficiently, professionally, and in line with company service standards.
• Provide accurate general and destination-specific travel advice for worldwide and European travel products.
• Deliver an exceptional customer experience on every interaction
• Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
• Meet or exceed individual sales, revenue, and commission targets.
• Promote current campaigns, monthly incentives
• Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
• Resolve booking issues efficiently while maintaining customer satisfaction and retention.
• Create, amend, and manage bookings using Amadeus GDS.
• Check and action Amadeus queues (Q's) daily.
• Organise and cost complex travel itineraries, ensuring all customer requirements are met.
• Perform general administrative duties related to reservations and call handling.
• Maintain accurate records and documentation in line with company procedures
• Work collaboratively as part of a high-performing call centre team.
• Attend weekly staff meetings and general company meetings as required.
• Maintain up-to-date product, destination, and airline knowledge by attending training sessions.
• Adapt to changing business needs and support wider team objectives when required.

Skills Required:

• Strong customer service focus with excellent communication skills (verbal and written).
• Proven ability to work under pressure in a fast-paced call centre environment.
• Strong organisational and time-management skills.
• Excellent worldwide destination and airline knowledge.
• Strong computer literacy and confidence using reservation systems.
• Sales-driven mindset with the ability to build rapport quickly.
• Professional personal presentation.
• Ability to work effectively both independently and as part of a team.

The Package:

• Salary up to £32,000 + Commission

Interested:

• If you would like to apply for the above vacancy please click 'APPLY' or email (url removed)