Job Description:

Job Title: Receptionist

Location: London (Onsite)
Duration: 6 months (Potential to become permanent)
Working Pattern: Full Time

Our client is seeking a dedicated and professional Receptionist to serve as the primary point of contact within their campus environment. This role is crucial in ensuring a welcoming atmosphere and delivering exceptional customer service to students and visitors alike. The successful candidate will report directly to the Campus Service Team Leader and will work collaboratively within a dynamic team.

Key Responsibilities:

• Deliver world-class service to all students and visitors, ensuring interactions are marked by professionalism, courtesy, and a commitment to exceeding expectations.
• Assist and receive visitors, providing exceptional service in person, via telephone, and through email communications.
• Demonstrate a strong knowledge of the organisation's structure, campus geography, and events to effectively support and guide customers in accessing the right information.
• Operate the campus switchboard telephony services, ensuring prompt and professional responses.
• Maintain reception guides, manuals, and local information, as well as coordinate and organise information resources for reception duties.
• Issue temporary access passes to visitors, staff, and students according to established guidelines, and manage the mail room services.
• Collaborate with maintenance, logistics, catering, cleaning, administration, and academic staff to maintain a seamless reception function.
• Monitor campus services and respond promptly to generic reception email accounts.
• Ensure compliance with health and safety regulations and contribute to the organisation's equality and diversity initiatives.

Person Specification:

Training and Qualifications:

• Essential: Proficient level of secondary education or above, including GCSEs (or equivalent) in Maths and English.

Knowledge and Experience:

• Essential: Proven experience in customer service, effectively managing face-to-face, written, and telephone interactions.
• Desirable: Knowledge of or interest in the Higher Education sector, along with awareness of health and safety issues related to receptionist duties.

Skills and Abilities:

Essential:

• Excellent spoken and written English.
• Strong communication skills, with the ability to establish rapport with visitors.
• Good telephone manner and basic computer literacy, including proficiency in standard software such as MS Office.
• Excellent organisational skills, accuracy, and attention to detail.
• Ability to work efficiently under pressure while maintaining a professional demeanour.
• Capacity to follow instructions, work flexibly within a team, and use initiative.
  

Additional Requirements:

This temporary position offers an excellent opportunity for individuals looking to gain experience in the Higher Education sector while contributing to a vibrant and diverse campus community. Candidates who possess a strong customer service orientation and are dedicated to providing excellent support are encouraged to apply.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.