Job Description:

We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment 

This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience

Outline of the role:

Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.

Duties Include:

• Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
• Order acceptance
• Operations consulting, planning & scheduling
• Service decision
• Ad hoc quotation to customers
• Urgent deliveries controlling, reporting
• Follow-up on cargo customs clearance and timely delivery
• File opening
• Pick-up arrangement
• Booking
• Booking of direct/back to back shipments with carrier
• Customer Inquiries
• Operational Job Costing
• Arrival notification to customer
• Coordination of transit shipments activities
• Receiving of customer’s instructions
• Cooperation with customs subcontractor and control on its activities
• Provide Track & Trace info
• Irregularity management/handling within his/her responsibility
• Assure Temporary import / export files controlling / letters submitting.
• Maintain area standard operational processes
• Ensure customer retention and customer satisfaction
• Provide forwarding / logistic support to sales
• Provide performance on operational excellence and initiate corrective measures
• Assure operational excellence within his/her responsibility
• Assure the correct and full use of operation enabling applications

Requirements & Skills

Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors.

 Communication & Interpersonal skills

 Customer minded

Educational background & work experience

 Preferable Operational industry experience

 Preferably international working experience

 Language skills: Fluent in English