Job Description:

Palliative Helpline Lead Location: North West London

Hours: Full time, 37.5 hours per week
Contract: Permanent
An exciting opportunity for an experienced senior nurse to lead an innovative 24-hour specialist palliative care service. We are seeking an ambitious, compassionate and experienced Palliative Helpline Lead to provide strategic and operational leadership for a new specialist palliative and end-of-life care service supporting patients and families across six boroughs of North West London.
This is an exciting opportunity for a senior clinical leader to shape and develop a new service, working at the heart of an integrated care environment alongside paramedics, NHS 111 clinicians, Frailty Consultants and wider multidisciplinary teams.
The service will provide responsive specialist palliative-care support to patients and families 24 hours a day, with the post holder potentially required to participate in shift patterns, including night shifts, as the service develops.
The Role As Palliative Helpline Lead, you will provide strategic and operational leadership to the Pall24 team, ensuring the delivery of safe, high-quality, evidence-based and person-centred specialist palliative and end-of-life care.
Working closely with senior clinical colleagues and multidisciplinary partners, you will play a key role in:

• Leading and developing a new 24-hour specialist palliative-care service.
• Providing strong clinical, operational and professional leadership to the team.
• Developing effective integrated care pathways across health and social care.
• Building strong working relationships with NHS and other partner organisations.
• Supporting high-quality, responsive and compassionate care for patients and their families.
• Driving continuous improvement, service development and innovation.
• Promoting excellent standards of clinical practice and patient experience.
• Supporting staff development, wellbeing and professional leadership.
• Monitoring and improving service performance and quality.
• Working collaboratively within a multidisciplinary integrated care environment.

This is a highly influential role, offering the opportunity to make a tangible difference to patient care, staff experience and the development of an innovative specialist service.
About You We are looking for an experienced senior nurse and clinical leader with significant specialist palliative-care experience and a proven track record of leadership.
You will ideally bring:

• Significant experience within specialist palliative and end-of-life care.
• Strong senior nursing and clinical leadership experience.
• Experience of leading, managing or developing clinical teams and services.
• Excellent clinical judgement and decision-making skills.
• Experience of service development and continuous improvement.
• The ability to develop effective partnerships across health and social care.
• Strong communication, influencing and relationship-building skills.
• Experience of working effectively within multidisciplinary teams.
• A commitment to delivering compassionate, person-centred care.
• The ability to work strategically while maintaining a strong focus on clinical quality and patient outcomes.

You will be a confident and visible clinical leader who can inspire teams, build effective partnerships and help shape a new model of specialist palliative care.
Why Consider This Opportunity? This is an excellent opportunity for a senior palliative-care professional looking to take the next step in their leadership career and have a genuine influence on the development of an innovative service.
You will have the opportunity to:

• Lead the development of a new specialist 24-hour service across six North West London boroughs.
• Work within a highly integrated multidisciplinary environment.
• Influence pathways and models of care across organisational boundaries.
• Make a direct difference to patients and families at a critical point in their lives.
• Develop staff and clinical practice.
• Drive service innovation and improvement.
• Work alongside an experienced and supportive senior leadership team.
• Continue to develop your own clinical and leadership expertise.

Apply Now If you are an experienced senior nurse with a strong background in specialist palliative care and are looking for an opportunity to lead and shape an innovative 24-hour service, we would be delighted to hear from you.