Job Description:

Platinum Travel Recruitment are collaborating with a highly successful, elite cruise brand who are now seeking an experienced Luxury Ocean & Expedition Cruise Consultant to join its friendly and supportive team.

This highly successful Specialist Cruise company provides unique and niche destinations worldwide with a high ocean & expedition booking rate, with a great reputation in the industry.

If you are currently an experienced Expedition Cruise Specialist from a luxury travel background with great sales experience, we would love to hear from you.

Luxury Ocean & Expedition Cruise Consultant Duties:

• Serve as the cornerstone of the client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role, it’s a consultative, relationship-driven position where your ability to understand client preferences, anticipate needs, and curate exceptional cruise holidays will define your success.
• Ensuring every detail - from itinerary selection and restaurant reservations to booking forms and online check-ins is handled with precision and care.
• Offering a seamless, high-touch experience tailored to each client’s preferences.
• Building long-term relationships, offering personalised cruise recommendations and adding thoughtful touches that reflect their clients’ tastes.
• Take part in in generating ideas to improve the client experience and enhance how our client works.
• Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up.
• Take part in exclusive client events designed to deepen relationships, enhance loyalty, and strengthen your personal connection with each client.
• Build long-term relationships by understanding client preferences, travel history, and lifestyle aspirations.
• Stay continually informed on cruise line developments, ship launches, exclusive offers, and emerging industry trends across Luxury Ocean, Expedition, and Specialist segments.

Luxury Ocean & Expedition Cruise Consultant – Essential Requirements:

• Luxury Ocean & Expedition Cruises sales experience is essential within an established travel company with strong expedition cruise knowledge.
• Record of converting enquiries into bookings and achieving or surpassing sales targets.
• In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
• Someone who thrives in a fast-moving, imaginative environment where client experience is everything.
• Ability to foster long-term connections and make personalised recommendations to clients.
• Confident in navigating a wide range of cruise products - from luxury ocean liners to expedition vessels and specialist cruises - and skilled at matching these to the unique desires of each client.

Luxury Ocean & Expedition Cruise Consultant – Benefits

• Our client has a strong emphasis on client retention, resulting in generous commission - OTE £80K++
• Supportive team
• Hybrid working 2 days office, 3 days from home
• Travel perks.
• Generous annual leave allowance.
• Significant company discount for personal cruise bookings
• Opportunities to join familiarisation (fam) trips.
• A collaborative, creative, and energising work environment
• Social events
• Pension
• Career development.