Job Description:

This is a great opportunity to join a team working with people with mental health conditions and complex needs at St. Ann’s Hospital, Tottenham, London N15 3TH. The role involves supporting patients with benefits and housing issues, such as:

• Benefit claims and reinstatements
• Mandatory reconsiderations and appeals
• Debt and rent arrears
• Income maximisation
• Grant applications
• Repairs
• Housing transfers on medical grounds
• Registration on Haringey’s Housing List
• Banding appeals
• Support for people who are homeless or at risk of eviction

You will mainly work as part of the West Locality Team at St. Ann’s Hospital. Some of your time will also be spent visiting customers in their homes and attending Peabody’s Hackney office for supervision, team meetings, and administrative tasks.

You will also manage your own caseload of referrals from NHS colleagues, known as Brief Interventions (BIs). When you start, you will be mentored by a highly experienced colleague and receive regular ongoing support from your manager and other Peabody staff based at the hospital.

How You'll Make a Difference

You will help customers to:

• Improve their financial situation
• Keep their homes or find suitable accommodation
• Build independence, confidence and resilience

You will use a trauma-informed, person-centred approach and will play an important role in identifying safeguarding concerns and promoting wellbeing.

What You Need

• Experience supporting vulnerable people, including those with mental health needs, substance misuse issues, or complex needs
• An understanding of safeguarding, equality, diversity, and inclusion
• Knowledge of housing and welfare benefits, or a willingness to learn
• The ability to work independently, including lone working when required
• Strong communication and relationship-building skills
• Initiative
• Professional curiosity
• A caring, resilient attitude and a genuine desire to help people reach their potential

 
What We Offer 

• 25 days’ annual holiday, plus bank holidays (pro rata for part-time colleagues)
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• up to 10% pension contribution

Please read before applying:  

• This is a part time role with working hours of: 15 hours or 2 days per week (days to be agreed) - 9:00am to 5:00pm
• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• An enhanced DBS check is required.
• Interviews will take place in person on 10 and 11 November 2026.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.