Job Description:

Job Title – Mandarin Speaking Associate Customer Service – Banking

The Skills You'll Need: Mandarin to a native level, experience in customer service, sales or marketing.

Your New Salary: Depending on experience

Office based

Perm

Start: ASAP

Working hours: 35 hours per week

About the role

Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate Customer Service - Mandarin Speaking, you will play an important role in supporting the business growth across both existing client portfolios and new business. You will provide prompt and efficient customer service while assisting with day-to-day operations of the Banking department. This is a full time permanent position.

Mandarin Speaking Associate Customer Service - What You'll be Doing:

• Participate in marketing activities to achieve the targets of business development
• Act as primary point of contact for the customers and maintain customer relationships
• Process account opening applications
• Handle cash and other related duties as a cashier at closed counter
• Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
• Request and obtain Source of Fund (SoF), Source of Wealth (SoW) from customers where appropriate
• Ensure all operational activities strictly adhere to the Bank’s internal guidelines, regulatory policies and procedures
• Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
• Act as cover for any other staff members when required

Mandarin Speaking Associate Customer Service - The Skills You'll Need to Succeed:

• Degree educated in Finance, Economics or other relevant subjects
• Experience in customer service, sales or marketing would be advantageous
• Experience in banking with exposure to areas of retail banking is preferred
• Knowledge of banking operations
• Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
• Excellent English and Mandarin communication skills
• Advanced Excel skills
• Team player who is able to work independently
• Good problem solving skills