Job Description:

Are you an experienced luxury travel professional who thrives on creating exceptional experiences for discerning clients? We’re looking for an accomplished Luxury Travel Specialist to join a small, high-performing team specialising in bespoke, ultra-luxury travel.
 

This is a rare opportunity for someone with genuine expertise in ultra-luxury travel who understands the expectations of high-net-worth clients and can turn complex requirements into seamless, highly personalised experiences.
 

You’ll manage the complete client journey, from initial enquiry and bespoke proposal through to booking, trip delivery and post-trip follow-up. No two trips will be the same, so creativity, discretion, attention to detail and the ability to find solutions under pressure are essential.
 

• Manage incoming sales enquiries and convert them into high-value bookings through exceptional client service.
• Build trusted, long-term relationships with high-net-worth clients and understand their individual preferences and expectations.
• Create highly tailored proposals, itineraries and quotations based on client requirements, budgets and lifestyle.
• Negotiate with luxury hotels, property owners, operators and other suppliers to secure the best experiences and commercial terms.
• Manage the full client journey from initial confirmation through to departure, return and post-trip follow-up.
• Coordinate complex travel arrangements including private aviation, ground transportation, luxury accommodation, ski services, private staff, dining, wellness, activities and bespoke events.
• Take ownership of trip budgets, booking finances and accurate financial records.
• Handle unusual or last-minute requests with a calm, creative and solutions-focused approach.
• Maintain accurate client information, communications and booking records within the CRM.
• Lead weekly sales meetings, presenting sales and financial performance information.
• Stay ahead of luxury travel trends, destinations, properties and new experiences, bringing fresh ideas to the wider team.
• Build strong relationships with suppliers and industry partners and represent the business at events, networking opportunities and familiarisation trips.
• Support marketing and business development through market intelligence, product updates and relevant content.
• Travel internationally when required to support clients and oversee selected trips on the ground.

This role requires genuine ultra-luxury travel experience. You’ll ideally have:
 

• Proven experience selling and arranging ultra-luxury travel for high-net-worth clients.
• Strong, current knowledge of luxury travel destinations
• Exceptional communication, negotiation and relationship-building skills.
• A natural ability to understand clients' needs and translate them into highly personalised travel experiences.
• Excellent attention to detail and the ability to manage multiple complex bookings simultaneously.
• A confident, positive and professional approach, with absolute discretion when dealing with clients.
• Strong commercial awareness and confidence managing budgets and financial information.
• Excellent organisational and time-management skills.
• The ability to remain calm and resourceful when dealing with challenging or unexpected situations.
• The confidence to work independently while contributing to a close-knit team.
• Experience with CRM systems and travel technology; knowledge of Safari Portal, Canva and Google Workspace would be advantageous.

This is an opportunity to join a specialist luxury travel business where service, relationships and attention to detail genuinely matter.
 

You’ll work with some of the most discerning travellers, have access to exceptional suppliers and experiences, and play a key role in creating highly personalised journeys that go far beyond traditional luxury travel.

If you have a passion for ultra-luxury travel, a natural talent for sales and the confidence to deliver exceptional service to the most demanding clients, we’d love to hear from you.