Job Description:

Closing date: 21/08/2026

Term type: Permanent

Working hours: 37.5

Business Unit: Personal Injury

Location: London

The Role

As a Legal Assistant you will provide an efficient and effective administrative support to the team in which you work, enabling the team/department to function effectively and achieve its objectives. To ensure that work done by the team/ department complies with internal quality standards and external requirements.

Key Responsibilities

Personalised Client Service

• Manage an administrative workload under the guidance of fee earners.
• Provide administrative support to fee earners including file-opening, telephone management, document production (incl. audio-typing, managing voice recognition procedures and outsourcing providers), filing/ archiving, photocopying, email management, online portal management and dealing with post
• Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions.
• Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, completing relevant forms and processing monies.
• Correspond with clients as required through telephone, email, letter and face to face
• Provide excellent client service at all times.
• Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements
• Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures.
• Deal with new enquiries for the department, if others in the team are unavailable.

Sustainable Growth

• Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking specialist, preparing presentation materials and associated marketing documentation.
• Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system
• Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to enquiries and building a good rapport.
• Act as an ambassador for the firm at all times.

Dynamic Culture

• Build relationships with the team and clients based on trust.
• Work closely with members of the team to ensure work is done to the best it can be
• Be open to and look for new ways of working.
• Coordinate team activities such as meetings, training or social activities

Financial & Operational Excellence

• Time record for all work where possible 
• Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible.
• Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate.

Skills, Experience, and Attributes

• Previous experience within a Secretarial or Administrative role (desirable).
• Excellent organisation capability with the ability to effectively prioritise (essential).
• Solid understanding of Microsoft Office suite and other relevant IT platforms (essential).
• Strong written communication skills (essential).
• Demonstrate a good understanding of client relationship management (essential).

About us

At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you’ll be supported, every step of the way.

A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London.

Committed to collaborative growth and shared success, we’re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for.

To find out more about why we are different click here.

Benefits

Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification.

26.5–31.5 days’ holiday per year

Buying and selling holiday

Healthcare cash plan / private medical insurance

Life assurance

Pension scheme

Cycle to work scheme

Season ticket loan

Discretionary profit and performance-related bonus

Hybrid working

Employee Assistance Programme

Enhanced family leave

Recruitment referral bonus

Group income protection

Salary reviewed regularly

Career Development

We know our people are what sets us apart. That’s why we continue to nurture and develop our colleagues and attract and retain the best talent.

We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us.

From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions.

Inclusive Employer

We’re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply.

If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.