Job Description:

IT Project Support Analyst

Salary: £35,000 – £40,000 depending on experience
Location: London, Southwark | Monday to Thursday office-based, Fridays working from home
Hours: Monday to Friday, 8:30am – 5:30pm
Job Type: Permanent, Full-time

Looking for an opportunity to develop your IT career with a clear pathway into management?

We are recruiting for an exciting opportunity to join a well-established global recruitment organisation, offering excellent training, development and a structured career pathway towards becoming an IT Manager within 3–5 years, subject to achieving agreed objectives.

Reporting directly to the Global IT Director, you will support IT projects, systems implementations and technology improvements across an international business.

Previous experience working within a recruitment agency is essential, along with a good understanding of recruitment systems and processes. Experience using Bullhorn would be particularly advantageous.

This is a fantastic opportunity for someone with as little as two years' relevant experience who is ambitious, eager to learn and looking to develop a long-term career in IT.

Responsibilities will include:

• Coordinating IT projects, system implementations and technology improvements from planning through to completion
• Working with internal teams, stakeholders and external suppliers to ensure projects remain on track
• Maintaining project plans, timelines, documentation and progress reports
• Monitoring deadlines, identifying potential issues and proactively finding solutions
• Supporting systems testing, implementation, user training and process improvements
• Maintaining accurate IT records, systems information and operational documentation
• Coordinating IT onboarding, offboarding, equipment and access requests
• Providing initial IT support and liaising with external providers to resolve technical issues
• Identifying opportunities to improve processes and working practices

About you:

We are looking for someone with the right combination of technical aptitude, professionalism and ambition.

• A minimum of 2 years' relevant experience, including previous employment within a recruitment agency
• Experience supporting IT systems, projects, systems administration or technology-related business operations
• Knowledge of recruitment CRM/ATS systems, ideally Bullhorn
• Excellent organisational skills with the ability to prioritise workloads and consistently meet deadlines
• Strong communication skills, both written and verbal, with the confidence to engage with people at all levels
• A responsible, reliable and conscientious approach to work
• A proactive self-starter who uses initiative, common sense and sound judgement
• A genuine willingness to learn, develop new skills and take on increasing responsibility
• Good working knowledge of Microsoft 365 applications
• The drive and commitment to build a long-term career within IT

What's on offer?

• A structured development pathway towards IT Manager within 3–5 years
• Direct exposure to the Global IT Director
• Excellent training and professional development opportunities
• Experience working on meaningful IT projects within a global recruitment organisation
• Hybrid working with Fridays from home
• 23 days' annual leave, increasing to 28 days (including three days allocated to Christmas closure)
• Private healthcare, company pension and life assurance

If you have experience working within recruitment, enjoy technology and systems, and are looking for an opportunity to develop your career with a global organisation, we would love to hear from you.