Job Description:

HR Operations Manager

Fixed term contract for 9 months, full-time hours

Location: London, hybrid working available

Salary: circa £78,000 per annum pro rata

Are you an HR Operations professional with strong knowledge of Swiss employment law and employee relations? Do you enjoy improving processes, navigating complex people challenges, and delivering exceptional HR services within a global organisation?

Our client is seeking an HR Operations Manager to join their dynamic team on a 9-month fixed-term contract. This exciting role offers the chance to shape HR operations for a new Geneva office while delivering high-quality HR services across the employee lifecycle. The successful candidate will be instrumental in creating a positive employee experience, supporting business growth and driving continuous improvement across HR operations.

Key Responsibilities:

• Act as the first-line contact for employee and manager inquiries, focusing on the Swiss workforce, ensuring prompt and effective resolutions.
  Manage non-complex employee relations cases, providing practical guidance and collaborating with HR Business Partners for complex issues.
• Support employee lifecycle activities including onboarding, contractual documentation, benefits administration and employee data management.
• Lead the development and review of global HR policies, ensuring they align with organisational values, support business objectives, and reflect best practice.
• Translate complex policies into actionable Standard Operating Procedures (SOPs) and user-friendly guidance for HR, managers, and employees.
• Support the establishment of efficient HR operations for the new Geneva office, ensuring alignment with Swiss requirements.
• Coordinate payroll inputs and benefits administration for Geneva-based employees in collaboration with internal teams and external providers.
• Identify inefficiencies in HR workflows and drive process improvement initiatives to streamline operations.
• Ensure effective use of the HRIS (HiBob) for policy-driven processes and maintain data integrity.
• Provide high-level operational support to the Global HR Operations Director on complex cases and the Geneva office set-up.
• Support the delivery of wide HR initiatives and operational projects.

What we're looking for:

• Demonstrable experience in HR operations across the employee lifecycle, including onboarding, payroll and benefits, first line employee support, policy implementation and employee data management.
• Previous HR experience supporting employees and operations in Switzerland and Germany, with a solid understanding of employment practices and compliance requirements.
• Fluency in German and English with ability to communicate clearly with employees, managers, advisors and external providers. French language capability would be advantageous.
• Experience of working in an evolving environment and the flexibility to support the practical establishment of a new office.
• Strong knowledge of HR systems, preferably HiBob, with experience in improving digital workflows.
• Excellent organisational skills and attention to detail with the ability to manage multiple priorities effectively.
• Ability to interpret policies and regulatory requirements and translate them into clear processes, documentation and practical guidance for managers and employees.
• A proactive, solutions-focused approach and a high level of attention to detail.
• A professional HR qualification, CIPD L7 qualified or relevant experience in a similar role.

If you're passionate about delivering exceptional HR operations, driving continuous improvement and supporting a global workforce, we want to hear from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.