Job Description:

Job Title: Housing Officer

Reports to: Housing Manager

Location: Office based

Job Purpose

To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies.

Key Responsibilities

• Manage a portfolio of residential properties and tenancies.
• Conduct tenancy sign-ups, reviews, and audits.
• Support new and existing tenants to sustain their tenancies.
• Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches.
• Carry out regular estate inspections and identify maintenance or environmental issues.
• Work closely with repairs teams to ensure properties are maintained to an acceptable standard.
• Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate.
• Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding.
• Prepare legal documentation and attend court hearings when required.
• Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures.
• Maintain accurate records using housing management systems.
• Work in partnership with local authorities, police, social services, and community organisations.
• Respond to customer enquiries and complaints professionally within service standards.

Person Specification

Essential Qualifications

GCSEs (or equivalent) including English and Maths.

Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification.

Essential Experience

•  At least 2 years experience in housing management
• Experience dealing with vulnerable customers.

Knowledge

• UK housing legislation and tenancy law.
• Anti-social behaviour legislation.
• Safeguarding

Skills

• Excellent communication and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Effective problem-solving and decision-making.
• Ability to prioritise a varied workload.
• IT proficiency, including Microsoft Office and housing management systems.
• Ability to work independently and as part of a team.

Personal Attributes

• Empathetic and customer-focused.
• Resilient and confident handling difficult situations.
• Professional and ethical.
• Organised and detail-oriented.
• Adaptable and proactive.