Job Description:

Location: Chelsea, London
Salary: £25,000 – £29,000 DOE
Job Type: Full-Time, Permanent (35 hours per week)

Are you passionate about fashion, styling and delivering exceptional customer service? Do you love helping customers find clothing that makes them feel confident while working for a brand with sustainability at its heart?

An exciting opportunity has arisen for an experienced Fashion Sales Advisor, Retail Sales Assistant, Luxury Retail Assistant or Premium Fashion Sales Consultant to join a British womenswear brand at its stylish Chelsea boutique.

This is the perfect opportunity for someone who enjoys building genuine relationships with customers and thrives in a premium retail environment.
As a Fashion Sales Advisor, you'll become an ambassador for a contemporary British clothing brand renowned for its beautifully designed collections, natural fabrics and commitment to sustainable fashion.
You'll provide outstanding customer service, offer styling advice and create an enjoyable shopping experience that encourages repeat business.

This is a full-time position working 35 hours per week, including weekends.

Store Opening Hours:

• Monday to Saturday: 10:00am – 6:00pm
• Sunday: 11:00am – 5:00pm

Key Responsibilities

• Deliver exceptional face-to-face, telephone and email customer service.
• Provide personalised styling advice and product recommendations.
• Develop an excellent understanding of current collections, fabrics and fits.
• Process sales, returns and customer orders efficiently.
• Assist with customer deliveries and logistics.
• Handle customer queries professionally and confidently.
• Maintain high visual merchandising standards.
• Replenish stock and ensure the store is presented to a premium standard.
• Assist with deliveries and stock management.
• Use till and retail systems confidently.
• Achieve store sales targets while delivering an outstanding customer experience.
• Share customer feedback with the buying and merchandising teams.
• Follow all health and safety procedures.

About YouWe're looking for someone who genuinely loves fashion and enjoys creating memorable customer experiences.
You'll ideally have:

• Previous experience within premium fashion retail, luxury retail or boutique retail.
• Excellent customer service skills.
• A passion for sustainable fashion and quality clothing.
• Confidence providing styling advice.
• Outstanding communication skills.
• A warm, friendly and approachable personality.
• Strong organisational skills and excellent attention to detail.
• Confidence using retail systems and Microsoft Office.
• A positive, enthusiastic and proactive attitude.
• The ability to build lasting customer relationships.

Benefits

• Salary of £25,000–£29,000 depending on experience
• Discretionary annual bonus
• 23 days holiday plus Bank Holidays
• Birthday day off
• Company pension
• Staff uniform provided
• Up to 40% staff discount
• Friends and Family discount
• Regular team events
• Career development opportunities
• Work for an ethical, growing British fashion brand

Why Apply? You'll be joining an ambitious and expanding premium womenswear retailer that has experienced impressive year-on-year growth. With a strong reputation for quality, sustainability and exceptional customer service, this is a fantastic opportunity to build a long-term retail career with a successful independent fashion business.

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