Job Description:

E-Commerce & Social Media Administrator
Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing?
We are recruiting for an exciting newly created position within a growing and ambitious business. As our E-Commerce & Social Media Administrator, you will play a key role in supporting our online sales operation, managing customer interactions, and developing our digital presence.
This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.
The Role
Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery.
You will also take responsibility for managing and developing our social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen our brand online.
In addition, you will provide general administrative support and assist customers both over the phone and in person when required.
Key Responsibilities
E-Commerce & Customer Management

• Manage and maintain customer records using the company CRM system.
• Process online orders and monitor customer journeys from enquiry through to delivery.
• Communicate with customers regarding orders, deliveries, and general enquiries.
• Ensure customer information and order details are accurate and up to date.
• Identify opportunities to improve customer experience and operational efficiency.

Digital Marketing & Social Media

• Manage and develop the company's social media channels.
• Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
• Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
• Monitor performance metrics and provide recommendations for improvement.
• Support the development of the company's wider digital marketing strategy.
• Assist with website updates, promotions, and online marketing activities.

Administration & Customer Support

• Provide general administrative support to the business.
• Answer telephone enquiries and respond to customer communications.
• Welcome and assist customers visiting the showroom.
• Support management with business development initiatives and special projects.

About You
We are looking for someone who is enthusiastic, organised, and eager to learn. You will be comfortable working independently, managing multiple priorities, and taking ownership of your responsibilities.
Essential Skills & Experience

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Confident using computers and learning new systems.
• Self-motivated with a proactive attitude.
• Strong written communication skills.
• Creative mindset with an interest in social media and marketing.
• Ability to manage multiple tasks effectively.

Desirable Skills & Experience

• Experience managing social media accounts.
• Understanding of digital marketing principles.
• Experience using CRM or customer management software.
• Familiarity with e-commerce platforms.
• Qualification in marketing, business, digital media, or a related field.

What We Offer

• The opportunity to shape and develop a newly created role.
• Real ownership and responsibility from day one.
• Exposure to digital marketing, e-commerce, customer service, and business operations.
• A supportive working environment where your ideas are valued.
• Excellent opportunities for personal and professional development.
• The chance to play an important role in the continued growth and success of the business.

If you're looking for a varied and rewarding role where you can make a genuine impact, we'd love to hear from you.