Job Description:

Customer Service Team Leader

London

£40,000 to £45,000 plus bonus and benefits

Do you have strong customer services skills?

Would you like to join the UK’s most exciting start up bank?

A team of high profile, high net worth entrepreneurs have created a new bank to focus on the entrepreneurs of tomorrow.

D you want to be one of the first employers to establish and lead ………

Our client is looking for a driven and experienced Customer Service Team Leader.

You will be assisting the COO in establishing a team operationally.

Responsibilities will include;

• Obtain feedback for the customer base on the customers experience received at key touch point via various channels. Analysis and track the results creating actions plans on how to continuously improve. 
• Enhance the existing programme of surveys to gain feedback from the deposits customer base at key touch points.
• Conduct call/email/letter/secure message sampling to review the customer experience. 
• Be an escalation point for the department on complaints and issues.
• Respond to reviews/feedback via social media and customers experience platforms.
• Analyse customer reviews/feedback from all channels to identify themes/trends. 
• Create and present action plans based on reviews/ feedback/sampling to continually improve the customer’s experience.  

In the first instance please send your CV in confidence