Job Description:

Customer Service Advisor

Do you have a strong customer service background and enjoy working in a busy, customer-focused environment?

We’re looking for a Customer Service Advisor to join a well-established premium service business in Earlsfield. You’ll play an important role in making sure customers receive a smooth and professional service, while coordinating appointments and supporting engineers behind the scenes.

What will you be doing?

• Handling customer enquiries across telephone and email, providing a helpful and professional first point of contact.

• Taking ownership of queries and complaints, working to resolve issues quickly and effectively.

• Coordinating engineer diaries, appointments and installation schedules through an electronic booking system.

• Keeping customer records, job information and scheduling details accurate and up to date.

• Working closely with internal teams to ensure engineers have the correct information and resources for each installation.

• Looking for ways to improve processes and make the customer journey and day-to-day operation more efficient.

What are we looking for?

The ideal candidate will have:

• Previous experience within customer service, contact centre or a similar customer-facing environment.

• Excellent verbal and written communication skills.

• A confident, friendly and professional telephone manner.

• Strong organisational skills and the ability to manage multiple priorities.

• A proactive approach to resolving customer issues.

• Experience with Zendesk, FSM, CRM or scheduling systems would be advantageous, but full training can be provided.

Working Hours

This is a Monday to Friday position with alternating shifts:

8:30am–5:00pm
9:00am–5:30pm

If you're an experienced Customer Service Advisor looking for a new opportunity with a professional and supportive team, we’d love to hear from you.

Apply today with your up-to-date CV or contact Lilly Douglas at Zoom Recruitment Services for more information.

Please note that due to the high volume of applications, we may not be able to respond individually to unsuccessful applicants. If you have not heard from us within seven days, please assume that you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist recruitment agency supplying permanent, temporary and contract staff across Commercial, Logistics, Industrial, NHS and Technical sectors. We are accredited members of the Recruitment and Employment Confederation (REC) and operate in accordance with professional and ethical recruitment practices.