Job Description:

We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Cannon Street. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently.

Key Responsibilities:

Logging reactive and planned maintenance jobs
Coordinating engineers and subcontractors
Updating CAFM/helpdesk systems accurately
Monitoring job progress and ensuring SLAs are met
Liaising with clients, contractors, and internal stakeholders
Producing reports and maintaining maintenance records

Requirements:

Previous helpdesk or facilities administration experience essential
Building maintenance, FM, or property services background essential
Experience using CAFM systems essential
Strong organisational and communication skills
Ability to prioritise workload in a busy environment
Good IT skills, including Microsoft Office

What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.

We have multiple Facilities Helpdesk positions open at the moment, please reach out to find out about the role we have open

For more details or to apply, please contact Liam Hargate at Coyles