Job Description:

Client Account Manager - M&E / Building Services
London Based | Permanent | £65,000-£90,000 + Package
 
We're working with an established, growing Principal Contractor who are looking to appoint an experienced Client Account Manager to take ownership of a major client account and framework.
 
This is a senior, client-facing position sitting within the business's M&E division, but BMS experience is not required. The key requirement is a strong M&E / Building Services background combined with experience managing a major client account, framework or structured service agreement.
 
The role is much broader than individual project delivery. You'll be responsible for ensuring the account operates effectively from a governance, operational, commercial and client-management perspective.
 
The Role
You'll act as the key link between the client, operational/project teams and the wider business, taking ownership of how the account is managed and delivered. Your responsibilities will include:

• Managing and developing a key client relationship
• Overseeing multiple projects, works packages and operational workstreams
• Ensuring account processes, procedures and governance are consistently followed
• Monitoring account performance, identifying risks and implementing improvements
• Providing regular performance and governance reporting to senior stakeholders
• Overseeing the commercial performance of works, including quotations, variations, budgets and opportunities
• Working closely with Project Managers, Engineers, Estimating and Commercial teams
• Understanding project performance and identifying opportunities for improvement and additional works
• Managing escalations and resolving client issues effectively
• Ensuring delivery complies with contractual, regulatory and company requirements
• Reviewing and improving processes across the framework
• Attending client meetings, performance reviews and operational discussions
• Maintaining strong relationships across multiple levels of the client organisation
• Supporting client retention and longer-term account growth

What We're Looking For
We're interested in people who have a combination of M&E / Building Services knowledge and genuine client account or framework management experience. You could currently be working as a:

• Client Account Manager
• Account Manager
• Senior Project Manager
• Contracts Manager
• M&E Project Manager
• M&E Contracts Manager
• Framework Manager
• Operations Manager
• Service Delivery Manager

You'll ideally have:

• Strong M&E / Building Services experience
• Experience managing a major client account, framework or structured contract
• Strong understanding of governance, processes, compliance and reporting
• Excellent client and stakeholder management skills
• Commercial awareness, including variations, quotations, budgets and account performance
• Experience overseeing multiple projects or workstreams
• Strong organisational and problem-solving skills
• The confidence to work with senior client and internal stakeholders
• A proactive approach to continuous improvement

BMS experience is not required and previous experience with this specific client is not expected.
We're particularly interested in candidates who understand the bigger picture of managing an account and can look across multiple projects, teams and workstreams rather than focusing purely on the delivery of one project.
 
About the Business
The business was established decades ago and has grown into an established turnkey Principal Contractor delivering projects and ongoing services across multiple sectors. The company has continued to grow through strong, long-term client relationships and by becoming an extension of its clients' businesses.
 
You'll be joining an established M&E division with a strong client base and the opportunity to take genuine ownership of an important account.
 
What's on Offer?

• £65,000-£90,000 salary depending on experience
• Additional package
• Permanent position
• Monday-Friday, 7am-4pm, with flexibility around business requirements
• London based with travel to client buildings across the southern region
• Private healthcare for you and your dependants
• Private dental insurance
• Life insurance
• Pension
• Length of service rewards
• Family-friendly benefits
• TradePoint discount
• Employee Ownership Trust (EOT) - following 12 months' continuous employment, you'll be eligible to become a beneficiary

If you have a strong M&E / Building Services background and have experience managing a major client account or framework, this could be an excellent opportunity to step into a senior role with genuine responsibility for how an account is operated, governed and developed.