Job Description:

At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team.

In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations.

If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you.

Key Responsibilities



Project Management & Governance

• End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines.
• Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors.
• Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors.

Business Analysis & Process Mapping

• Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs.
• Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets.
• System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts.

Implementation, Testing & Integration

• Oversee data flows between housing systems, contractor software, and compliance tools.
• Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams.

Change Management & Business Readiness

• SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards.
• Design and run end-user training to ensure smooth operational adoption.

Who We Are Looking For



Experience & Background

• Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations.
• Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management.
• Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety.

Knowledge & Qualifications

• Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications.
• Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI).
• Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience).

Core Strengths

• Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership.
• Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.