Job Description:

Assistant Income Officer - OUR CLIENT, a community-focused organisation is seeking a proactive coordinator to support residents with account queries, payment arrangements and practical financial guidance. This is a varied role combining customer contact, accurate administration and early action to prevent debt from escalating.

The responsibilities for the Assistant Income Officer role will include:

• Resolve residents' rent, service charge and account queries by phone and email.
• Contact residents early to address missed payments and prevent debt building up.
• Manage shared inboxes, case documents and accurate resident records, including support needs.
• Accurately process rent payments, direct debits, card transactions and refunds.
• Help Income Officers manage early arrears through reminders and payment plans.
• Explain payment responsibilities and connect residents with benefits and money advice to help sustain tenancies.

THE PERSON and SKILLS REQUIREMENTS for the Assistant Income Officer:

• Credit Control or debt collection experience, ideally in housing, income management, local government or residential property.
• Clear, sensitive communication with residents facing financial difficulties.
• Strong organisation and confidence balancing competing priorities.
• Confident with Microsoft Office and databases or housing systems.
• A calm, empathetic approach to difficult conversations and residents' support needs.

Benefits:

• Hybrid working
• Enhanced pension scheme
• Training and development
• Life assurance
• Additional annual leave

Put your customer service skills to work supporting residents, with hybrid working, an enhanced pension and opportunities to develop.

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Every application is reviewed carefully and retained on our database for future opportunities. Whilst we are unable to respond to every applicant individually, if you have not heard from us within 5 working days, please assume your application has not been successful on this occasion.

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