Job Description:

Account Manager / Client Relationship Manager (B2B)

Location: London SE1 4SB (Office Based)
Job Type: Full Time | Monday-Friday
Salary: Competitive + Benefits

Build Relationships. Grow Accounts. Make an Impact.

Are you an experienced Account Manager looking for your next opportunity? Or do you have exceptional customer service or client relationship experience and want to move into Account Management?

We're recruiting for an exciting opportunity to join a growing and successful business, managing a portfolio of existing B2B clients. You'll build strong customer relationships, deliver exceptional service and identify opportunities to grow existing accounts.

Experience within the courier, logistics, freight or transport industry would be highly advantageous. However, we also welcome applications from candidates with strong B2B account management or customer relationship experience gained in other sectors.

The Role

Working closely with Sales, Customer Service and Operations, you'll become the main point of contact for your own portfolio of customers, ensuring they receive an excellent service while identifying opportunities to strengthen and grow each account.

Key Responsibilities

• Manage and develop a portfolio of existing B2B client accounts
• Build long-term relationships with customers and key decision-makers
• Conduct regular account reviews and customer check-in calls
• Identify opportunities to upsell and cross-sell additional services
• Support the onboarding of new customers and ensure a positive customer journey
• Liaise with internal teams to deliver outstanding customer service
• Produce reports and identify trends and opportunities across your accounts
• Support larger customer projects, providing regular communication and updates

About You

You'll ideally have experience in Account Management, Customer Success, Client Services, Customer Service, Sales Support or Internal Sales within a B2B environment.

You'll also have:

• Excellent communication and relationship-building skills
• A proactive, organised and customer-focused approach
• Commercial awareness with the confidence to identify growth opportunities
• Good IT skills, including CRM systems and Microsoft Office

Experience within the courier, logistics, freight, transport or distribution sector would be advantageous but is not essential.

What's in It for You?

• Genuine career progression into a Senior Account Manager role
• Supportive and collaborative team environment
• Ongoing training and development
• Competitive salary and benefits
• Opportunity to manage your own portfolio of clients and make a real impact

If you're passionate about building customer relationships and delivering outstanding service, we'd love to hear from you.

Apply today to find out more.